What does wagering mean?
Wagering, also known as playthrough or rollover, is a requirement that dictates how many times you must play through your bonus funds (and sometimes your deposit) before the money becomes available for withdrawal. It ensures that bonuses are used for gameplay rather than being withdrawn immediately.
Why can't I withdraw my bonus?
You cannot withdraw bonus funds directly because they are play-credits. They must first be converted into real-money cash by meeting the specific wagering requirements attached to that offer. Once the multiplier is satisfied, the remaining bonus funds are moved to your cash balance.
Why did my balance drop when I claimed an offer?
This usually happens if you are playing with a bonus that has a 'sticky' nature, or if the system is deducting the bonus amount from the total balance upon a successful withdrawal request. Always check the specific terms of the offer in your account.
Do all games count equally?
No, different games contribute differently to the wagering requirement. Slots typically contribute the most, while table games or live dealer games may contribute a smaller fraction or not at all, due to their lower house edge.
Can I hold two bonuses at once?
Generally, only one active bonus can be held at a time. Attempting to activate a new bonus while another is still active may either overwrite the previous one or be blocked. Please refer to the official terms for the specific rules.
What happens when a bonus expires?
If the time limit for a bonus expires before the wagering requirements are met, the bonus funds and any winnings generated from them are typically removed from your account balance.
Can I cancel a bonus?
In many cases, you can cancel an active bonus, but doing so usually results in the immediate forfeiture of the bonus funds and any winnings accumulated while the bonus was active.
Where do I check my wagering progress?
You can track your progress within your account dashboard under the promotions or bonus section. This area displays how much more you need to bet to complete the current requirement.